At Trinity Protection World Limited, we stand behind the quality of our advisory and engineering services. We believe in building long-term partnerships based on absolute trust. That is why we offer a straightforward and transparent refund policy.
1. 100% Satisfaction Guarantee (Full Refunds)
We are highly confident in the quality of our engineering and advisory services. Therefore, we offer a 100% unconditional refund on our service packages (Discovery, Foundation, Transformation, Enterprise) within the first 14 days of purchase.
- If you decide to cancel before work begins, you will receive a 100% refund.
- If we have already commenced work or delivered initial audits, and you are not completely satisfied with the quality of our expertise, you can still request a full refund within this 14-day window.
- You will receive 100% of your money back, no questions asked. We take the risk, so you don't have to.
2. Conditions and Timeframes
To qualify for the 100% refund, your request must be submitted within 14 days of the original transaction date.
After the 14-day period has expired, or if a custom, long-term Service Level Agreement (SLA) is signed beyond our standard one-time packages, refunds will be evaluated on a case-by-case basis according to the specific terms outlined in your signed contract.
3. How to Request a Refund
To initiate a refund or cancellation, please contact our billing department directly. We process these requests quickly and without friction. We kindly ask that you do not initiate a chargeback with your bank before contacting us, as this severely delays the return of your funds.
Please email your request to: info@trinityprotectionworldlimited.com
Include your Full Name, Company Name, and Order/Invoice Number. While not required for the refund, any feedback on why you are cancelling is highly appreciated so we can improve our services. Our team will acknowledge your request within 24-48 business hours.
4. Refund Processing Time
Once your refund request is acknowledged and approved:
- The funds will be credited back to your original method of payment (e.g., the credit card or bank account used for the original purchase). We cannot issue refunds to alternate cards or via different payment methods.
- Please allow 5 to 10 business days for the funds to appear on your bank or credit card statement, depending on your financial institution's processing times.
5. Billing Errors
If you believe you have been incorrectly charged due to a technical error on our platform, please notify us immediately at info@trinityprotectionworldlimited.com. Verified billing errors will be refunded in full immediately.